Your system is managed by your system administrator. DiscoverVideo does not control how your system has been setup. Contact your system administrator, media specialist, or IT person for issue resolution.
The following are general help items:
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Access to content depends on the security settings set by the publisher of the channel and/or the system administrator.
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Video is displayed using HTML5. Be sure you are using a modern browser. No plugins or special technology is required.
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Live video is streamed to you at the rate set by an encoder. If the video is broken up, pauses, or has excessive buffering, it may be that you do not have enough network capacity to view the video. This is especially true if there are too many other viewers on the same network (i.e. in your building). Ask the system administrator to investigate solutions which may require adding StreamPump, increasing bandwidth, or lowering the bit rate. If the system administrator has enabled it, Adaptive Bit Rate (ABR) video will improve your viewing experience. What is important is the network capacity between you and the server, not between you and the general public internet.
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If the live stream is supposed to be live TV but is dark, blank, or showing the wrong thing, it may be that the TV source (e.g. cable box or tuner) is out of service. Contact you system administrator.
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Download of video files may be available if the system administrator has enabled it.
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If external player is enabled on your system, you may install the player by clicking here: Desktop Player
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Use the external player to view IP multicast, low delay video, and multiple videos simultaneously.
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Priority Alert, available from the above Desktop Player download page, allows the system to alert you to emergencies or special events. Your system administrator may inform you what zone you may be in.
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Some video may be available on the DiscoverVideo public Roku channel.
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Use Streamsie or OBS software to capture and stream from your desktop.
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Contact info@discovervideo.com for more information.